Over 150 Cloud-Based Contact Centers Offering Omnichannel Customer Support
Let us help you choose the vendor and software tools that will give you the best customer service at the best price.
At Cornerstone Communications, our focus is on your business needs. With a range of partners and services, we can find the right solution, at the right bandwidth, for your company.
For more information call 888-963-9884
or fill out the form below and an CSC Specialist will be in touch.
One Solution for All Customer Contacts
Contact centers provide flexibility when businesses need it most. Designed for lightning-fast communication, they offer more than traditional call centers. Their networks include:
- VoIP Telephone Services
- Text Chat
- Fax Services
- Direct Website Interface
When your business runs on fast, reliable customer service, you need a partner who can offer you the best people and the most up-to-date tools. Cornerstone Communications does just that – putting over 150 contact centers at your fingertips. We do all the work, making sure that you and your customers get the most out of your vendors. Communication is our specialty, and with over 150 options, we can always find a perfect match for your situation.
Why Cloud for Your Call Center Software?
Cloud-based contact systems give you the flexibility, functionality, and security you need to provide seamless communication services to your customers. Cornerstone networks are guaranteed to equip you with powerful features that will give your customers what they need – and give you peace of mind.
The Tools You Need for Next-Level Customer Service
With help from the vendors in our back pocket, you can vastly improve your response time and customer service. If you're tired of searching for the right vendors on a trial-and-error basis, count on us to help.
At Cornerstone Communications, we pride ourselves on giving you the tools you need with a team of experts you can rely on.
A Full Suite of Advanced Features Available
Looking for more robust services? See the difference our customer care features can make:
- Skills-based routing
- Self-service and guided interactive voice response
- Speech analytics
- Proactive chat
- CTI screen pop-ins
- Co-browsing
- Workforce management tools
When it comes to your customer communications, ensuring satisfaction has never been easier.
Nothing is Left to Chance with First-Class Security Measures
Concerned about security? We’ve got you covered there, too. Our experts, tools, and processes provide superior security by safeguarding contact centers.
Our software drives security across the Cloud through a meet-and-exceed approach to compliance audits, including:
- FedRAMP
- PCI-DDS
- HITRUST
- SOC2
- GDPR, and more.
The platform is rigorously tested through intrusion detection exercises, all proactively monitored by NOCs on a 24/7/365 basis, allowing for 99.99% guaranteed platform uptime and reliability, including maintenance windows.
We know how important security is, and we settle for nothing but the best protection.