Over 150 Cloud-Based Contact Centers Offering Omnichannel Customer Support

Let us help you choose the vendor and software tools that will give you the best customer service at the best price.

At Cornerstone Communications, our focus is on your business needs. With a range of partners and services, we can find the right solution, at the right bandwidth, for your company.

Upgrade Your Customer Service Efficiency Today

For more information call
888-963-9884

or fill out the form below and an CSC Specialist will be in touch.

One Solution for All Customer Contacts

Contact centers provide flexibility when businesses need it most. Designed for lightning-fast communication, they offer more than traditional call centers. Their networks include:

  • VoIP Telephone Services
  • Email
  • Text Chat
  • Fax Services
  • Direct Website Interface

When your business runs on fast, reliable customer service, you need a partner who can offer you the best people and the most up-to-date tools. Cornerstone Communications does just that – putting over 150 contact centers at your fingertips. We do all the work, making sure that you and your customers get the most out of your vendors. Communication is our specialty, and with over 150 options, we can always find a perfect match for your situation.

Why Cloud for Your Call Center Software?

Cloud-based contact systems give you the flexibility, functionality, and security you need to provide seamless communication services to your customers. Cornerstone networks are guaranteed to equip you with powerful features that will give your customers what they need – and give you peace of mind.
Reliability

We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your call center software.

Flexibility

Cloud Foundation scales up or down easily as your customer service needs change.

Affordability

No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.

The Tools You Need for Next-Level Customer Service

With help from the vendors in our back pocket, you can vastly improve your response time and customer service. If you're tired of searching for the right vendors on a trial-and-error basis, count on us to help.

At Cornerstone Communications, we pride ourselves on giving you the tools you need with a team of experts you can rely on.

Omnichannel Routing

Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.

Analytics

Access real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.

Workforce Optimization

Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

Integrations

CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Open Cloud Foundation

Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

Automation & AI

Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.

A Full Suite of Advanced Features Available

Looking for more robust services? See the difference our customer care features can make:

  • Skills-based routing
  • Self-service and guided interactive voice response
  • Speech analytics
  • Proactive chat
  • CTI screen pop-ins
  • Co-browsing
  • Workforce management tools

When it comes to your customer communications, ensuring satisfaction has never been easier.

Nothing is Left to Chance with First-Class Security Measures

Concerned about security? We’ve got you covered there, too. Our experts, tools, and processes provide superior security by safeguarding contact centers.

Our software drives security across the Cloud through a meet-and-exceed approach to compliance audits, including:

  • FedRAMP
  • PCI-DDS
  • HITRUST
  • SOC2
  • GDPR, and more.

The platform is rigorously tested through intrusion detection exercises, all proactively monitored by NOCs on a 24/7/365 basis, allowing for 99.99% guaranteed platform uptime and reliability, including maintenance windows.

We know how important security is, and we settle for nothing but the best protection.

Are you ready for the next level in business communications and customer satisfaction?
Contact us today.

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