Legacy Maintenance Program
Cornerstone’s Legacy Maintenance Program comes with all the security and benefits of our Premium Protection Program at a reduced cost, thus delivering even greater savings for our legacy product customers. The Legacy Maintenance Program is designed to prevent costly, unnecessary upgrades by utilizing your current telephony equipment. Cornerstone supports all Avaya and Nortel legacy product, releases and versions. While manufacturers normally do not stock legacy equipment and may pressure a business into upgrading their entire phone system, Cornerstone has a 50,000 square foot warehouse stocked with a complete inventory of tested and serialized telecom maintenance hardware. This allows you to control costs by keeping your current phone system and only upgrading when it makes perfect business sense.
The Legacy Maintenance Program is committed to providing cost-effective telecom maintenance solutions. These valuable benefits include:
On-Site Crash KitsCornerstone provides these to each of its maintenance program customers. On-Site Crash Kits are customized to fit each business and includes, but is not limited to, common control components, power supplies and voice terminals (when applicable). These kits prevent extended downtime and are an effective and efficient way to deal with telecom equipment failure.
24/7 Secure Watch Monitoring ServiceCornerstone offers round-the-clock monitoring of your telecom system. 24/7 Secure Watch delivers first step notification and analysis of service-affecting events. Notifications may be sent to any alphanumeric pager, cell phone or email address specified. This enables a business to efficiently deal with telecom system failures and is backed by Cornerstone’s outstanding customer support.
Bi-Annual Preventive MaintenanceCornerstone provides this valuable service to every qualified telecom maintenance customer. Bi-Annual Preventive Maintenance gives you the added benefit of twice-a-year, on-site phone system checks. These include: filter care, checking the environment and overall condition of the switch/switch room, and verifying the phone system is running alarm and error free. Bi-Annual Preventive Maintenance provides peace of mind, prolongs the life of your investment and helps maintain efficient business operations.
Help DeskThis service provides direct access to Cornerstone’s complimentary Help Desk of qualified professionals. Help Desk benefits our telecom customers by giving them the ability to address everyday issues and seek help for any telecom maintenance concerns without accruing additional costs.
Guaranteed Response TimesA technician will generally begin working on your issue remotely within minutes of a major alarm notification or once a service call is received. In the event a technician must be dispatched, Cornerstone guarantees a 4 hour response time for a Major Failure.
Single Point of ContactCornerstone delivers prompt, accurate customer service. One call to Cornerstone connects you to a trained technical service representative who has the expertise to identify your particular service event and assign your call to the appropriate technician. Single Point of Contact equals less confusion and a quicker resolution.
Web Portal Ticketing ServiceCornerstone is always looking for ways to maximize convenience and efficiency of operations. Web Portal is a password-protected system offering state-of-the-art technology that enables the client to internally create and monitor the progress of each telecom maintenance service event online.
Warehouse InventoryCornerstone's 50,000 square foot warehouse is fully stocked with Avaya and Nortel products and hardware. All telecom equipment is tested, serialized and ready for next-day, even same-day delivery. This extensive inventory also provides the necessary parts for our On-Site Crash Kits.
Investment ProtectionCornerstone supports all Avaya and Nortel legacy products, releases and versions; therefore our customers are not forced into upgrading their phone systems. This budget-friendly feature allows Cornerstone to strengthen your bottom line and ease budget concerns by maintaining your current system; only opting for telecom system upgrades when it makes business sense.
Vacation Coverage PlusWe understand there are times your staff technician will be unavailable for an extended time period or possibly even overloaded by extra projects. Cornerstone can provide you with a solution for your specific situation.
100% Satisfaction GuaranteeOne of the most valuable features of our comprehensive maintenance program is our 100% Satisfaction Guarantee. This is a unique offer in the telecom maintenance industry. Cornerstone is so confident in our ability to provide outstanding service for your telecom system that if for any reason you are not satisfied, you may dissolve the contract at any time.
Cornerstone Communications takes great pride in our Legacy Maintence Program. Our tradition of excellence is evident in the service we provide and the telecom solutions that we offer. As innovators in our industry, we will continue providing service that is truly second to none. Let us help you find your perfect telecom maintenance solution.