Premium Protection Program

Customized, flexible program designed to meet your special telecom maintenance needs.

Cornerstone Communications Premium Protection Program is a customized, flexible program designed to meet the special telecom maintenance needs of any type company, from small businesses to large corporations. This personalized program is supported by our stellar team of highly trained customer service representatives, an in-house corps of Tier III technicians and a global network of over 800 qualified field professionals. Together they provide the most comprehensive, valuable, user-friendly telecom maintenance program in the industry.

Cornerstone’s Premium Protection Program provides many value-added benefits that allow our customers to optimize their current telecom system. This comprehensive program increases efficiency and performance. On average our budget-friendly Premium Protection Program saves customers 20-30% off current maintenance costs. Cornerstone offers customers preferred billing options with substantial savings and great service. Our many benefits include:

Subcontractors 2011-01-03

On-Site Crash Kits

Provided by Cornerstone to each of its telecom maintenance customers, On-Site Crash Kits are customized to fit the individual needs of the customer. The kit includes, but is not limited to, common control components, power supplies and voice terminals (when applicable). On-Site Crash Kits help maximize uptime and are an effective and efficient way to deal with telecom equipment failure.

24/7 Secure Watch Monitoring Service

This invaluable service monitors your telecom system around the clock, delivering first step notification and analysis of service-affecting events. These notifications may also be sent to any device or email address as you prefer.

Help Desk

This convenient benefit provides direct access to Cornerstone’s complimentary Help Desk of qualified professionals. This service enables customers to address everyday issues and seek help for telecom maintenance concerns without accruing additional costs.

Guaranteed Response Times

A technician will generally begin working on your issue remotely within minutes of a major alarm notification or once a service call is received. In the event a technician must be dispatched, Cornerstone guarantees a 4 hour response time for a Major Failure.

Preventive Maintenance

This value added service dispatches a certified technician on-premise to perform an extensive phone system check.  This includes: filter care, checking the environment and overall condition of the switch/switch room plus verifying the phone system is running alarm and error free. Preventive Maintenance provides peace of mind, prolongs the life of your investment and helps maintain efficient business operations.

Web Portal Ticketing Service

Cornerstone is always looking for ways to maximize convenience and efficiency of operations. Web Portal is a password-protected system offering state-of-the-art technology that enables the client to internally create and monitor the progress of each telecom maintenance service event online.

Warehouse Inventory

Cornerstone’s 50,000 square foot warehouse is fully stocked with Avaya and Nortel products and hardware. All telecom equipment is tested, serialized and ready for next-day, even same-day delivery. This extensive inventory also provides the necessary parts for our On-Site Crash Kits.

Investment Protection

Cornerstone Communications supports all manufactured products, releases and versions for Avaya and Nortel customers. As a result, you are not forced into any unnecessary telecom system upgrades. Instead, we can help strengthen your bottom line and ease budget concerns by maintaining your current system; only opting for telecom system upgrades when it makes business sense.

Single Point of Contact

We understand that your time is valuable. One call to Cornerstone connects you to a qualified technical service representative who has the expertise to identify your service event and assign your call to the appropriate technician. No long waits or passing the buck; Single Point of Contact equals less confusion and peace of mind.

Vacation Coverage Plus

We understand there are times your staff technician will be unavailable for an extended time period or possibly even overloaded by extra projects. Cornerstone can provide you with a solution for your specific situation.

Contact Cornerstone today for more information