Case Studies

  • #11024 Monitoring Alarm

    Order Date: 08/09/2010 Technician:  Anthony Speraneo / MaintenanceComplaint: Monitoring alarm, trunk group down, 01D20 trunk circuit card alarm as PRI was out and can't call out. Corrective Action:  Logged into system and checked ISDN PR ...

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  • #13085 Avaya Definity Alarm

    Start Date: 8/23/11Technician:  Jeff DuncanComplaint:  Console showing minor and major alarms.Customer displayed alarm:  ACT BKP,A,10, M, NSystem:  Definity G3i, V4Corrective action:Dialed in, found PBX did not back up, local cons ...

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  • #13149 Avaya Definity Alarm

    Start Date: 9/7/2011Technician:  Wayne DeClueComplaint: Minor alarm on A06 announcement board.Customer Displayed Alarm: ANN-PT-,Y,MINSystem: Definity G3-V6Corrective action:Alarm pointed to a corrupt announcement recorded on the announcement pac ...

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  • Maintenance service call

     Start Date: 1/9/2012Complaint: System dropping callsSystem: Difinity G3-V6Corrective action:Tested T-1 line, rebooted system, there were bad pairs that have been moved and that the circuit is back up. Verified trunk was in service. Spoke wi ...

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  • Difinity Audix

    Start Date: 12/29/2011Complaint:  Unable to establish a connection to the Definity Audix for polling.System: Definty G3v2g.04.5.1.099 running on a tn786b 5-slot Definity AudixCorrective action:Logged into VM and verified we could connect. Foun ...

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  • Major Alarm

    Start Date:  08/24/2011Complaint:  Received Major Tone Board alarm from Monitor on Port Network 2. Contacted Greg and he stated the PBX had rebooted cabinet 2 and there were phone outages. System:  Definity G3siV12 R012i.02.0.1 ...

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  • High priority

    Service Date: 03/07/2011Complaint: EPN issuesSystem: PBX L: cust P:R1 (old)P: 4glamgales Intuity Audix R5.1.56 L: sa P: R1(old)P: 4glamgalesCorrective action:Went to customer location. Traced down fiber cables and tested. Chaked and tested 9823B ...

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  • Definity Audix Service call

    Service Call Date: 06/04/12Customer Complaint:  Minor alarms on Audix. Please reboot (or whatever else you find necessary) to remove alarms.System information:  Definity AudixCorrective Action:Found Software 5002 and 4100 minor alarms. Beli ...

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  • Definity program assist

    Service request date:  05/21/12Customer request:  Isolate T1, and to program ARC Route Lists so that all incoming and outgoing calls go to the same T1System: DefinityCorrective Action:Assisted with identifying ISDN PRI circuit that will be ...

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  • Wrong phone rings

    Service call date:  05/15/2012Customer request:   Extension 8101 is ringing at the phone at ex. 8122System:  . Definity G3V6i.03.3.246.1  Octel Corrective Action:  Diagnose extension ringing. Was unable to find any as ...

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  • #14378 Intuity voice mail failure

    Start Date:  6/5/2012Complaint:  Today was the 5th day in a row that the voice mail system has frozen up and stopped working, when we reboot it starts up right away and works for the rest of the day.  System needs to be evaluated a ...

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  • Audix Small problem

    Start Date: 7/3/12Customer Complaint: Audix Small answering problemSystem Information:  Definity G3siV6, Audix SmallCorrective Action:Made test calls to all channels to make sure they were mapped correctly and that they would all answer normal ...

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  • Switch is down

    Start Date: 7/3/2012Customer Complaint:  Switch is down-tone alarm-VM is downSystem Information:  Definity R8, Intuity VMCorrective Action:Attempted to dial into switch but there was no answer. Customer  is setting up a time when we ...

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  • Merlin legend problem

     Start Date:  7/12/12Customer Complaint:  Calls getting cut off when leaving a messageSystem Information:  Merlin Legend w/ISIIICorrective Action:  Logged into system and could not find any problems. System had been up for ...

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  • Definity Audix

    Issue Date:  7/12/12Customer Complaint:  Voice Mail dropping call.System Information:  Definity AudixCorrective Action: Customer was having trouble with voice mail, messages are being cut off or the calling party would here the mes ...

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  • Alarm, have tech check.

    Date: 7/23/12Customer Complaint:  Alarm sounding, need tech to investigate.System Information:  Avaya S 8100Corrective action:  Assisted client with diagnosing GAM alarms. Found VM channel 8 was out of service. Verified programming o ...

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  • Expansion Interface Alarms

    Date:  7/23/12Customer Complaint:  Expansion Interface AlarmsSystem Information:  DefinityCorrective Action:System had problems with the TN776 in the past. It appears that the system was down and could not recover without the TN776 b ...

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  • Intuity Audix Down

    Date: 7/30/12Customer Complaint:  Intuity Audix downSystem Information:  Merlin Legend, Intuit Audix MAP5P R5.Corrective Action:Worked directly with client on diagnosing Intuity MAP5P R5.Attempted to use chassis of another voice mail. Belie ...

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  • Auto Attendant not answering.

    Date: 8/1/12Customer Complaint:  Auto Attendant not answeringSystem Information:  Definity PBX G3siV11, Intuity Audix R5.1.56 450MhzCorrective Action:  Customer called in stating the automated attendant was not answering. Logged into ...

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  • Major alarm TTR-LEV

    Date: 8/2/12Customer Complaint:  Avaya Definity G-3 displaying major alarm TTR-LEVSystem Information:  Definity G-3 V10/time and materials customerCorrective Action:Spoke with tech at the customer site. He stated that there has been alot of ...

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  • T1 is down

    Incident date:  9/5/12Customer Complaint:  T1 is downSystem Information:  Definity G3-V8, Audix VMCorrective Action:Monitor reported minor alarm against DS1 board 02C06. Logged in and found trunk group 7 out of service. Signal group ...

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  • Touble phone ticket

    Incident date:  8/27/12Customer Complaint: Power outage took out power supplySystem information:  Definity G3siV9, Intuity Audix R4.4Corrective action:Assisted onsite contact "Wayne" with replacing 1217A SCC power supply. Verified correct ...

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