Merlin legend problem

 Start Date:  7/12/12

Customer Complaint:
  Calls getting cut off when leaving a message

System Information:  Merlin Legend w/ISIII

Corrective Action: 

Logged into system and could not find any problems. System had been up for a long time without a reboot. Rebooted the system and spoke with customer. Customer stated that she has not had any complaints for awhile. She also stated that some employees could here cross-talk. Told her this could be a problem with the local CO. She stated the employees have not reported any of these issues lately either. Case dismissed.

Tech: A.S.  Avaya Maintenance Provider