Alarm, have tech check.

Date: 7/23/12

Customer Complaint:  Alarm sounding, need tech to investigate.

System Information:  Avaya S 8100

Corrective action: 

Assisted client with diagnosing GAM alarms. Found VM channel 8 was out of service. Verified programming on channel. Tested and verified correct operations. Checked PBX trunk group programming to verify disconnect supervision. Integrated Audix shows no alarms. Executed bash command to clear GAM alarms. Verified all alarms cleared. Advised client of alarm resolution.