Expansion Interface Alarms

Date:  7/23/12

Customer Complaint:  Expansion Interface Alarms

System Information:  Definity

Corrective Action:

System had problems with the TN776 in the past. It appears that the system was down and could not recover without the TN776 being physically reseated. This problem had occurred before, a copy of the original work order is attached.  This alarm was resolved olnly after the TN776 card was reseated. Suggested to customer that they upgrade the TN768 tone clocks in the EPN's to TN2182B's like the PPN.

Also could upgrade the TN776 to TN570C's.

Posted by:  A.S. Avaya maintenance provider.