Definity program assist

Service request date:  05/21/12

Customer request:  Isolate T1, and to program ARC Route Lists so that all incoming and outgoing calls go to the same T1

System: Definity

Corrective Action:

Assisted with identifying ISDN PRI circuit that will be scheduled for disconnect. Found incoming DID calls are routing over trunk group 2. Local calls go out over trunk group 2. Trunk group 1 is used for long distance. Verified trunk group 2 could also provide long distance service. Busied trunk group 1 per Brians request and placed incoming and outgoing calls. Brian is going to get ready for the disconnect order.