Cornerstone News

News Articles from April 2011

  • Selecting Avaya Telephone System Maintenance


    Have you ever had your car break down in the middle of the road while you were on your way to an extremely important appointment or meeting? It is a supremely frustrating feeling knowing that you must do something and yet are helpless to do anything. Imagine this exact same scenario taking place in the office, except instead of your car breaking down it’s the office telephone system upon which a major part of your business relies. Even with the most reliable AVAYA telephone system installed...


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  • Avaya Pays $13.5 Million in Whistle-Blower Suit


    Avaya, the Basking Ridge-based telecommunications company, has paid $13.5 million to settle a whistle-blower lawsuit alleging that it overbilled its biggest customer: the U.S. government.

    Avaya paid the money last month but did not admit any wrongdoing, according to a statement Wednesday by the U.S. Attorney for the Central District of California. CIT Group, also accused of perpetuating the illegal scheme after it acquired a portion of Avaya’s customer base, separately paid $3.1 mil...


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  • SIP is More than VoIP


    “What the Heck is a SIP Trunk?” I asked this question on the SIP and Serve blog, in January of 2009. Two years later, I feel the need to revisit the topic and ask “Is SIP Trunking still the same, or has it changed as I predicted it would?”

    SIP Trunking has become the prevailing standard for low cost, multi-presence communications applications. However, in 2009, I kept it simple:

    A SIP (Session Initiation Protocol) Trunk is a connection between two network elements, a P...


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