Selecting Avaya Telephone System Maintenance

Published on: April 19, 2011

Have you ever had your car break down in the middle of the road while you were on your way to an extremely important appointment or meeting? It is a supremely frustrating feeling knowing that you must do something and yet are helpless to do anything. Imagine this exact same scenario taking place in the office, except instead of your car breaking down it’s the office telephone system upon which a major part of your business relies. Even with the most reliable AVAYA telephone system installed in your office, regular telephone system maintenance is a must in order to ensure that this scenario does not take place in your office and that your workflow is not disrupted unnecessarily.

There are a few options when it comes to maintenance for AVAYA telephone systems, and the one you choose should depend on the amount that you are willing to spend and how important your office telephone system is to your business. A rare few companies are not overly concerned with the workings of their phone system, as that system mainly provides internal communication and its failure would be an inconvenience but not a major disaster. But for the majority of companies, which rely on their office telephone systems for important tasks such as contacting customers or providing customer service, keeping that system up and running is very important.

Many companies choose to hire an in-house technician to deal with minor problems with electronic and mechanical systems as and when they crop up, and this is the first line of defense for many businesses. An in-house technician could be instrumental in preventing an office telephone system from failing, as they would be on the ground every workday and are able to constantly keep an eye on things. A good way to enable your in-house technician to be as effective as possible is to have him consult with the company who installed your AVAYA telephone system and thereby learn what to look out for and when a problem is severe enough that he should call in the company that does your telephone system maintenance.

The second option consists of hiring a specialist telephone system maintenance company on an ad-hoc basis, to deal with problems as they appear. While this might seem like the approach to take, the old saying that ‘prevention is better than cure’ is definitely applicable in this context. Waiting for a problem to appear is to invite disaster if the problem were to develop and incapacitate your AVAYA telephone system before the telephone system maintenance company is able to come into your office. A better way is to have a preset schedule of dates when you arrange for the maintenance company to come in to check up on your AVAYA telephone systems and carry out regular maintenance work.

In fact, the last option consists of formalizing such an arrangement, and completing a contract with the telephone system maintenance company to make a certain number of visits every year according to a specified schedule. This will ensure that, even if your administrative staff forgets that your telephone system is due for a maintenance visit, it is the maintenance company’s responsibility to take note of such dates and contact you to make an appointment.

When it comes to Telephone System Maintenance for your AVAYA Telephone System, Cornerstone Communications is a company you can rely on.  With our On-Site Crash Kits, 24/7 Secure Watch Monitoring, and Web Portal Ticketing Service, you can feel safe and secure in the knowledge that your office communications are well taken care of.


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