Avaya Introduces New Communications Outsourcing Solutions

Published on: March 02, 2012

Till date, Avaya’s communication solutions have helped several companies increase their overall productivity and reduce the costs of business communication. And now the networking giant is planning to go one step further by taking over the complete management of an enterprise’s entire communications platform.

To that effect, Avaya yesterday launched Avaya Communications Outsourcing Solutions (COS) – a new set of outsourcing services aimed at unified communication, contact centers, data networking, and video communications.  With COS, Avaya will take over the end to end management of a customer’s communications operations, including multi-vendor deployments, thereby helping companies increase their performance, cut costs and accelerate the transformation of their communications environments.

As part of COS, Avaya along with its channel partners will offer seamless worldwide multi-vendor support, extensive communications applications expertise and support, new operating expense procurement options, customized service level agreements, full alignment with Information Technology Infrastructure Library (ITIL) standards, a new communications management platform, and a lowered total cost of ownership.

COS will be a part of Avaya’s managed services portfolio and it represents the company’s first foray into providing fully-outsourced custom solutions. The company says it will support the hosted operations through nine global network operating centers supporting more than 3 million communications ports and an organization of more than 700 dedicated voice managed services experts.

Avaya says COS will be a good engagement model for companies that are looking to move their communications infrastructure towards a managed or outsourced model. Enterprises can leverage COS across any market vertical. The company did a dry run for COS by offering this service on a limited basis for about a year and has been buoyed by the encouraging customer response.

“With this offering, we are completely monitoring and managing a client’s communications environment,” says Ed Nalbandian, vice president of Avaya Operations Services. “We proactively monitor so that we can resolve any problems that occur, we provide a full range of change management and we analyze the network to look at capacity, throughput response time and bottlenecks so that those issues can be resolved.”

COS is available to all Avaya partners, although the program is largely driven by customer-centric requirements.


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