Avaya Surpasses 300,000 IP Office Sales in Small and Medium Business Market

Published on: November 16, 2012


November 14, 2012 

BASKING RIDGE, NJ–(Marketwire – Nov 14, 2012) -

  • Avaya IP Office experiences fastest growth period since debut, with 50 percent sales increase in past two years
  • Company hits sales of 10 million lines of IP Office, extending global leadership in SME market
  • SMEs around the world choosing Avaya IP Office to enhance real-time collaboration, mobility and customer service capabilities

Avaya, a global provider of business communications and collaboration solutions and services, today announced the 300,000th shipment of Avaya IP Office1, the company’s flagship real-time collaboration solution for small and medium-sized enterprises (SMEs). This latest milestone highlights Avaya’s accelerating momentum in the SME market — with a 50 percent increase in IP Office sales in the past two years — as more small and mid-size businesses seek a simple, yet powerful way to gain the full benefits of unified communications (UC) and customer experience management capabilities.

Since the debut of Avaya IP Office, Avaya has established itself as the overall global leader in the small and mid-size communications market2. According to Dell’Oro research analysis, Avaya has sold more than 10 million lines of Avaya IP Office during the past 10 years.

“This has been a banner year for IP Office, and the customer response to our latest version has been immense,” said Mark Monday, vice president, Product Management Collaboration Platforms and Endpoints, Avaya. “Through unique mobility apps and scalability improvements, IP Office users are finding real value in a solution that brings big business capabilities to SMEs of all kinds. We’re working to bring more Avaya IP Office innovations to market, and expand what is possible in SME communications.”

The latest version of Avaya IP Office was introduced in July 2012 with a range of new capabilities for real-time collaboration. This includes access to Avaya’s advanced mobility application — Avaya Flare® Communicator — via Apple iPad tablets, new centralized management features and security options, and improved scalability of up to 1,000 users per site to help mid-size companies manage networks more effectively.

Avaya IP Office Customers Driving Collaboration’s Next Wave
Avaya IP Office users span a range of industries and sizes, from companies as small as 5 users to SMEs with hundreds of employees across several sites. Recent customers include: Cell Signaling Technology, Inc., a 450-person biotechnology research products provider in Danvers, Mass., which is installing IP Office to help deliver fast and accurate information to customers; the government organization of the City of Taylor, Michigan with more than 400 employees; and the Duluth Entertainment Convention Center (DECC), a multi-purpose arena and convention center located in Duluth, Minnesota, which uses IP Office to speed collaboration across a world-class sports, entertainment and special events facility.



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