Post Warranty Avaya / Nortel / NEC / Cisco Telecom Maintenance

For over 20 years Cornerstone Communications has delivered a higher level of service at a substantial savings.

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Cornerstone Communications Post Warranty Program is a customized, flexible program designed to meet the special telecom maintenance needs of any type company, from small businesses to large corporations. This personalized program is supported by our stellar team of highly trained customer service representatives, an in-house corps of Tier III technicians and a global network of over 800 qualified field professionals. Together they provide the most comprehensive, valuable, user-friendly telecom maintenance program in the industry.

Cornerstone’s Post Warranty Program provides many value-added benefits that allow our customers to optimize their current telecom system. This comprehensive program increases efficiency and performance. On average our budget-friendly Post Warranty Program saves customers 20-30% off current maintenance costs. Cornerstone offers customers preferred billing options with substantial savings and great service. Our many benefits include:

Value Added Services

On-Site Crash Kits
Customized to fit the individual needs of the customer. The kit includes, but is not limited to, common control components, power supplies and voice terminals (when applicable). On-Site Crash Kits help maximize uptime and are an effective and efficient way to deal with telecom equipment failure.
24/7 monitoring with best in class network security
Delivers first step notification and analysis of service-affecting events. These notifications may also be sent to any device or email address as you prefer.
Unlimited Complimentary Help Desk Support
Service enables customers to address everyday issues and seek help for telecom maintenance concerns without accruing additional costs.
Guaranteed Response Times
Insures a technician will generally begin working on your issue remotely within minutes of a major alarm notification or once a service call is received. In the event a technician must be dispatched, Cornerstone guarantees a 4 hour response time for a Major Failure.
Preventive Maintenance
Includes: filter care, checking the environment and overall condition of the switch/switch room plus verifying the phone system is running alarm and error free. Preventive Maintenance provides peace of mind, prolongs the life of your investment and helps maintain efficient business operations.
Warehouse Inventory
Cornerstones 50,000 square foot warehouse which is fully stocked with products and hardware. All telecom equipment is tested, serialized and ready for next-day, even same-day delivery.
Additional Value Added Services
  • Web Portal Ticketing
  • Central Office Support
  • Single Point of Contact
  • Professional on Board Process.
Contact Cornerstone today for more information