Extend the Life of Your Equipment with Telecom Customer Service

Cornerstone Communications extends the life of a customer’s telephony equipment by maintaining post-warranty systems indefinitely. This allows you to upgrade or migrate your systems when it makes business sense–not when the manufacturer dictates.
Learn About Our Maintenance Plans

For more information call
888-963-9884

or fill out the form below and an CSC Specialist will be in touch.

A Higher Level of Service, at Substantial Savings, for Over 25 Years

Cornerstone Communications Post Warranty Program is a customized, flexible program designed to meet the special telecom maintenance needs of any company, from small businesses to large corporations. This personalized program is supported by our experienced team of highly trained telecom customer service representatives, an in-house corps of Tier III technicians, and a global network of over 800 qualified field professionals. Together they provide the most comprehensive, valuable, user-friendly telecom maintenance program in the industry.

Cornerstone Supports Avaya Systems, Cisco Systems, and Many More

AVAYA

Supported Avaya Systems
  • Merlin
  • Merlin Legend
  • Merlin Magix
  • Merlin Messaging
  • Partner
  • Partner Plus
  • Parnter ACS
  • Partner Mail
  • Partner Mail VS
  • Definity G3i
  • Definity Audix
  • Intuity Audix
  • Communications Manager
  • Modular Messaging
  • Aura Messaging
  • CM1
  • CM2
  • CM3
  • CM4
  • CM5
  • CM6
  • CM6

Cisco:

  • Call Manager
  • Unity Voice Mail

Nortel

Fujitsu

Siemens

Polycom

Spectralink

Ascom

Our Post Warranty Program
Helps You Optimize Your Current System

The benefits of this service go beyond cost. This comprehensive program increases the efficiency and performance of your current system and gives you round-the-clock monitoring and support. Plus, you get the flexibility to upgrade or explore other options on your schedule. In an uncertain market, choices like this are more important than ever.

At Cornerstone, we offer your preferred billing options and the best service in the industry. On average, this program saves customers 20-30% off their current maintenance costs. Along with substantial savings, you can take advantage of many more benefits, including:

On-Site Crash Kits

Customized to fit the individual needs of the customer. The kit includes, but is not limited to, common control components, power supplies and voice terminals (when applicable). On-Site Crash Kits help maximize uptime and are an effective and efficient way to deal with telecom equipment failure.

24/7 monitoring with best in class network security

Delivers first step notification and analysis of service-affecting events. These notifications may also be sent to any device or email address as you prefer.

Unlimited Complimentary Help Desk Support

Service enables customers to address everyday issues and seek help for telecom maintenance concerns without accruing additional costs

Guaranteed Response Times

Insures a technician will generally begin working on your issue remotely within minutes of a major alarm notification or once a service call is received. In the event a technician must be dispatched, Cornerstone guarantees a 4 hour response time for a Major Failure.

Preventive Maintenance

Includes: filter care, checking the environment and overall condition of the switch/switch room plus verifying the phone system is running alarm and error free. Preventive Maintenance provides peace of mind, prolongs the life of your investment and helps maintain efficient business operations.

Warehouse Inventory

Cornerstones 50,000 square foot warehouse which is fully stocked with products and hardware. All telecom equipment is tested, serialized and ready for next-day, even same-day delivery.

Are you ready for the next level in business communications and customer satisfaction?
Contact us today.

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