More than 80% of businesses use or plan to use cloud telephony solutions, according to Frost & Sullivan, a business consulting firm. Business readiness/continuity is increasingly one of the reasons why.
We are now hearing from many organizations that suddenly need to establish remote worker programs or make changes to the number of phone lines they have so their employees can continue to communicate and collaborate with one another and with customers during business disruptions. They are asking, “How do we keep our business open when our offices are closed?”
